Recognition of Superior Customer Service and Satisfaction Among Nation's Online Retailers
Quito, October 1st, 2015: Bizrate® Insights, a Connexity company and one of the largest sources of consumer-generated reviews of online retailers in the United States, this week announced that Ministry Ideaz was a winner in its 16th annual Bizrate Circle of Excellence Award today. The Award recognizes retailers that received outstanding online customer satisfaction scores throughout a one-year period, as rated by millions of verified online buyers.
The 2015 Bizrate Circle of Excellence Award was earned by only 187 online retailers, representing the top 4.6% of retailers in North America utilizing the Bizrate survey.
“Looking across the last 16 years of the Bizrate Circle of Excellence Award, we are finding that online retailers are trending toward higher and higher levels of customer satisfaction each year,” said Bill Glass, CEO of Connexity, Inc., parent company to both Bizrate and Bizrate Insights. “We are proud to be in the position to honor these retailers that go above and beyond when considering the customer experience. Bizrate Circle of Excellence Award winners understand that dedication to good customer service every day and with every transaction translates to more customers, more loyal customers, and ultimately, increased sales.”
The Bizrate Circle of Excellence Award highlights retailers’ biggest successes and pain points in equal measure. In 2015, five of the seven Bizrate Circle of Excellence average scores increased over 2014, one remained unchanged year over year, and one, Customer Support, has decreased since 2014,” said Hayley A. Silver, Vice President of Bizrate Insights. “Customer Support, which is highly influential over customer loyalty, continues to be the most difficult attribute on which to delight customers.”
At Ministry Ideaz, we value the voice of the customer and have used and appreciated Bizrate Insights’ affordable access to it for over 7 years,” said Greg Holland. “We work hard to keep our customers happy and are incredibly proud of earning a Bizrate Circle of Excellence Award. We plan to showcase this Award to bring confidence to new shoppers and show them that customer service is high priority for Ministry Ideaz."
Among the factors taken into consideration to be named a Bizrate Circle of Excellence winner are:
Point of Sale metrics
- Overall Satisfaction
- Product Selection
- On-Time Delivery
- Ease of Finding
- Repurchase Intent
- Product Met Expectations
- Customer Support