Recognition of Superior Customer Service and Satisfaction Among Nation’s Online Retailers
Quito, March 1st, 2017: Bizrate® Insights is one of the largest sources of consumer-generated reviews of online retailers in the United States. Earlier this year, they announced the winners of its 17th annual Bizrate Circle of Excellence Award. The award recognizes retailers that received outstanding online customer satisfaction scores throughout a one-year period, as rated by millions of verified online buyers. This is the fourth time running that, thanks to you our customers, we’ve been awarded this prestigious prize.
The 2016 Bizrate Circle of Excellence Award was earned by only 208 retailers, representing the top 5.8% of retailers in Bizrate’s North American network. Of the factors that are considered to determine winners, satisfaction scores for the award year must be significantly higher than the program average for all seven key indicators. The satisfaction indicators considered for the Bizrate Circle of Excellence Award are:
Point of Sale metrics
- Overall Satisfaction
- Product Selection
- On-Time Delivery
- Ease of Finding
- Repurchase Intent
- Product Met Expectations
- Customer Support
“We are proud to honor online retailers whose consistent commitment to the customer shows in the feedback they receive from customers,” said Scott Macon, President of Bizrate Insights. “Companies that commit to satisfaction indicators like the ones used to guide the Bizrate Circle of Excellence Award increase traffic – and ultimately sales – as they build a more loyal customer base. We love working with these companies and are thrilled to recognize them.”
About Ministry Ideaz: A family-owned and operated business, Ministry Ideaz sells products for Jehovah's Witnesses worldwide. Ministry Ideaz strives always to provide top quality products and, as a result, maintains a highly positive customer service record. The company maintains an unwavering commitment to customer service, offering a 100 percent, money-back guarantee on all products. Furthermore, Ministry Ideaz offers constant customer support through email, telephone, and online chat. Ministry Ideaz has won the Bizrate Circle of Excellence award on four different occasions.