Showing posts with label Ministry Ideaz Customer Service. Show all posts
Showing posts with label Ministry Ideaz Customer Service. Show all posts

Wednesday, April 21, 2021

Press Release: Ministry Ideaz Recognized with 2020 Bizrate Insights Circle of Excellence

The Bizrate Insights Circle of Excellence® recognizes those online retailers within the Bizrate Insights North America Network who have demonstrated outstanding performance, as rated by their customers, throughout a one year period. Winners continuously obtained feedback from their customers throughout the award year and received ratings that are statistically significantly above the Bizrate Insights North America Network average. The ratings are from direct feedback, collected at the point-of-sale and after the delivery of goods, from customers concerning eight key satisfaction indicators:

Point-of-Sale Metrics

  • Overall Satisfaction
  • Product Selection
  • Checkout
  • Ease of Finding Products

Post-Order Fulfillment Metrics

  • Repurchase Intent
  • Product Met Expectations
  • On-time Delivery of Order
  • Customer Support Assistance
Bizrate Circle of Excellence Thanks to you we did it again!

Early this year, the winners of the 2020 Bizrate Insights Circle of Excellence were announced. This is the fifth year that Ministry Ideaz has had the privilege of being recognized for this award. We are immensely grateful for all our customers and we will endeavor to continue making your shopping experience positive.

About Ministry Ideaz: As a family-owned and operated business, Ministry Ideaz sells products for Jehovah's Witnesses worldwide. Ministry Ideaz strives to always provide top-quality products and, as a result, maintains a highly positive customer service record. The company maintains an unwavering commitment to customer service. They provide customer assistance both by telephone and by email.

Friday, March 20, 2020

COVID-19 - Our Response to Recent Events

To our valued customers,

We hope that you and your family are doing well and staying safe! We realize that the current situation worldwide has led to concerns about public health. We want to take this opportunity to thank you for your support and reassure you of our commitment to our customers and staff.

Ministry Ideaz has operated online for 17 years. As you may know, our support staff already works remotely. This means that customer service is available and will continue. Our packing warehouse is a simple arrangement operated by a small team. We continue to pack your orders in a timely manner and with appropriate care.

We are also keeping in touch with our shipping partners and keeping up-to-date with current conditions and government regulations regarding the importing, exporting, and delivery of goods. As these regulations change, there could very well be delays in getting orders delivered. We want you to know that we are doing our very best. We will continue to keep you up-to-date and informed about your Ministry Ideaz orders as this situation unfolds.

Please be assured of our continued care and concern for public health. We recognize that many are filled with uncertainty because of this ever-changing situation worldwide. Our hearts and thoughts go out to each and every one of you.

Your friends,
Ministry Ideaz staff

Tuesday, February 28, 2017

Press Release: Ministry Ideaz Honored with 2016 Bizrate Circle of Excellence

Recognition of Superior Customer Service and Satisfaction Among Nation’s Online Retailers


Quito, March 1st, 2017: Bizrate® Insights is one of the largest sources of consumer-generated reviews of online retailers in the United States. Earlier this year, they announced the winners of its 17th annual Bizrate Circle of Excellence Award. The award recognizes retailers that received outstanding online customer satisfaction scores throughout a one-year period, as rated by millions of verified online buyers. This is the fourth time running that, thanks to you our customers, we’ve been awarded this prestigious prize.